TENAU Smart Elevator
Vertical transport optimized for moving the maximum number of people per hour (PPH) efficiently and safely in densely populated areas like transit hubs and retail flagships.
- High Passenger Throughput Rate
- Wide Step and Balustrade Options
- Speed Optimized for Flow
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Product Overview
Intelligent customization redefines vertical transportation
A High-Traffic Escalator is defined by its ability to reliably and safely achieve a high Passenger Per Hour (PPH) rate, often exceeding 10,000 PPH. This is achieved through a combination of factors: higher running speeds (up to 0.65 m/s in some cases), wider steps (e.g., 1000 mm width), and efficient layout design (e.g., three or four units running in parallel or reversible direction functionality). These escalators must be structurally heavy-duty to manage the frequent overloading and continuous dynamic forces generated by large crowds.
The design prioritizes safety under crowded conditions. This includes highly visible step demarcation lines, strong step-level lighting, and robust comb plate safety switches that immediately stop the escalator if a foreign object or person gets caught at the landing. In applications where space is limited, the control systems may incorporate features allowing the direction of travel to be reversed (e.g., to handle morning vs. evening rush hour flow), which requires a sophisticated control interface and strict safety protocols to execute.
Basic Product Parameters
Diverse options to meet the needs of different families
| Throughput Rate | Up to 13,500 PPH (Calculated) |
| Standard Step Width | 1000 mm (Largest Standard Size) |
| Running Speed | 0.5 m/s – 0.65 m/s |
| Safety Stop Time | Very Fast, Optimized for Crowded Conditions |
| Control Feature | Reversible Direction Capability (Optional) |
| Safety Monitoring | Continuous Step and Handrail Speed Monitoring |
Product Advantages
Why choose Tenau elevators?
Maximizes Pedestrian Throughput
Efficiently moves large crowds quickly and safely, preventing the formation of bottlenecks and congestion in time-critical areas.
Reduces User Wait Time
By operating at high speed and high capacity, it minimizes the queue length and the time users spend waiting to access the vertical transport system.
Product Features
Innovative technology, superior experience
- Enhanced Lighting at Comb Plate: Bright, focused lighting at the steps/landing interface increases visibility, reducing the risk of tripping or clothing entanglement.
- Crowd Control Interface: Features an external panel allowing operators to manually stop, start, or reverse the escalator direction quickly in response to shifting crowd flow or emergencies.
- Handrail Speed Synchronization: A dedicated sensor system ensures the handrail speed exactly matches the step speed, improving stability and reducing the risk of passenger imbalance.
Product Comparison
| Characteristic | High-Traffic Escalator (Wide Step) | Standard Passenger Escalator (Narrow Step) |
| Step Width | 1000 mm (Allows two persons side-by-side) | 800 mm or 600 mm (Fits one person comfortably) |
| Installation Focus | Throughput (PPH) and Public Safety | Aesthetics and Space-Efficiency |
| Cost Basis | Higher due to increased material and motor size | Lower, optimized for standard commercial use |
| Primary Environment | Public Transit, Airports, Large Flagship Stores | Small Retail, Office Buildings, Low-Rise Hotels |
| Design Life | Focus on Heavy-Duty Components | Focus on Aesthetic Life |
Installation Process
Standardized installation, efficient and worry-free
1. Site Inspection (1-3 days)
Professional engineers will visit your site to measure and assess the building structure and power supply conditions, and provide feasibility analysis and preliminary solutions.
2. Solution Design (3-5 days)
We offer customized design solutions based on client needs, including elevator specifications, interior design style, and installation location, and provide 3D renderings.
3. Shaft Preparation Guidance
Provide detailed shaft construction drawings and technical guidance to ensure that the civil engineering meets the installation requirements.
4. Equipment Installation (3-7 days)
A professional installation team will carry out on-site construction and modular assembly to minimize the impact on residential life.
5. Debugging and Testing (1-2 days)
Comprehensive system debugging and safety performance testing were conducted to ensure that all indicators met international standards.
6. Use Training + Delivery
Operation training, document handover, activation of remote monitoring service, and formal delivery for use.
Application Scenarios
Suitable for a variety of residential environments
Mass Transit Transfer Points
Used at major interchange stations to rapidly move large volumes of commuters between different subway or train lines during rush hour peaks.
International Airports (Check-in/Security)
Manages the heavy, continuous flow of passengers with luggage between check-in counters, security screening, and departure gates.
Factors To Consider When Choosing Elevator
Comprehensive assessment, wise choice
Technical Factors
- Angle of Inclination: Limiting the angle to 30∘ for safety in high-traffic, high-speed environments, as opposed to the 35∘ sometimes used in low-rise commercial settings.
- Continuous Operation Monitoring: Utilizing sensors to track component temperatures and vibration levels to predict and prevent critical failures during constant peak use.
- Emergency Shutdown Logic: Ensuring the safety system's logic initiates an immediate and controlled stop upon detection of critical faults (e.g., missing steps, broken chains).
Usage Factors
- Direction Reversal Protocols: Establishing clear, highly visible warning systems (lights, sound) and mandatory operator control for safe direction reversal.
- Step Cleanliness: Investing in automated step cleaning machinery to ensure the step grooves are free of debris, which is critical for safety and component longevity.
- Public Interface Durability: Selecting balustrade and control panel materials that resist scratching, graffiti, and heavy contact from thousands of users daily.
Frequently Asked Questions
Questions you may be interested in
Yes, if the steps are wide (1000 mm) and the angle is limited to 30∘. Higher speeds are generally restricted to long-rise units where the benefit of reduced travel time outweighs the slightly increased entry/exit risk.
It is a critical safety device located at the top and bottom landings. If excessive force or a foreign object (e.g., shoe, luggage) is caught between the step and the comb plate, the switch immediately cuts power and stops the escalator.
In exposed or transit applications, they feature drainage sumps, corrosion-resistant components, and often heating elements under the steps to prevent icing and water pooling.
About Company
Intelligent elevator systems are redefining the industry model.
Smart Customization
Tenau Elevator continues to create value that exceeds customer expectations, meeting higher customer needs through high-end customization services and realizing customized solutions such as self-configuration and personalized decoration.
Smart Manufacturing
Leveraging Industry 4.0 manufacturing systems, Tenau Elevator has implemented intelligent production and quality traceability systems to ensure product quality and controllable management.
Intelligent Interaction
Beyond just passenger space, the Tenau elevator will integrate more intelligent interactive experiences, making it fun, entertaining, and interactive.
Intelligent Services
By leveraging the internet and the Internet of Things to establish an intelligent service system, Tenau Elevator will provide customers with remote services anytime, anywhere to solve user problems.
Our Commitment
Tenau Elevator (China) Co., Ltd. is professional China High-Traffic Escalator manufacturers and High-Traffic Escalator company, dedicated to providing customized solutions for the market and our customers. While markets, applications, and customers vary, we share a unique philosophy that guides our clients to success. We will respond promptly and patiently to any customer questions or feedback; we will respond promptly to any customer inquiries with more professional and reasonable prices; for any new product requests, we will engage in professional communication with our clients, listen to their opinions, and provide useful suggestions for product development; and for any customer orders, we will complete them quickly and with high quality. We offer High-Traffic Escalator for sale.
We are committed to solving every problem, no matter how mundane it may seem. We will always work with you. You will find that we speak your language and understand your technical issues. This is why we have been able to successfully cooperate with clients from nearly 60 countries for many years.
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