TENAU Smart Elevator
Vertical transport designed for retail environments, emphasizing aesthetic integration, passenger comfort, and reliable flow between sales levels.
- Aesthetic Design Flexibility
- Low Noise and Smooth Operation
- Compliance with Retail Safety Standards
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Product Overview
Intelligent customization redefines vertical transportation
The Shopping Mall Escalator is unique in that its function is dual: to move people efficiently and to enhance the retail experience. Aesthetics play a central role, with transparent glass balustrades, custom lighting (often LEDs running under the handrails or skirt panels), and high-quality trim finishes used to integrate the escalator seamlessly into the architectural design. While traffic is high, it is typically intermittent, spiking during weekends, holidays, and promotional events. Therefore, energy efficiency features like automatic start/stop sensors are often integrated.
Safety features must account for a diverse user group, including children, elderly persons, and shoppers with bags or strollers. The speed is generally conservative (0.5 m/s) to ensure a comfortable ride. The layout often employs a criss-cross arrangement to maximize visibility of store displays, drawing customers' eyes across the retail levels. The design prioritizes minimal acoustic output to avoid disrupting the ambiance of the surrounding stores.
Basic Product Parameters
Diverse options to meet the needs of different families
| Speed | 0.5 m/s (Standard for Comfort) |
| Step Width | 800 mm or 1000 mm (Depending on traffic) |
| Balustrade | Tempered Safety Glass (Transparent) |
| Aesthetic Finish | Stainless Steel, Powder-Coated Colors, Decorative Cladding |
| Safety Feature | Skirt Safety Switches and Brush Guards |
| Energy Saving | Automatic Start/Stop or Variable Speed (VFD) |
Product Advantages
Why choose Tenau elevators?
Architectural Integration
Offers flexible aesthetic customization (e.g., colored lighting, trim finishes) allowing the escalator to complement and enhance the retail environment's design language.
Efficient Passenger Circulation
Reliably moves large crowds to upper and lower levels, encouraging customer flow throughout the entire facility and maximizing retail exposure.
Product Features
Innovative technology, superior experience
- Criss-Cross Layout Option: The compact design saves floor space and enhances sightlines to upper-floor retail spaces, encouraging customer movement.
- Remote Monitoring System: Allows mall management to monitor operational status, diagnose minor faults, and track usage statistics from a central security office.
- Handrail Inlet Safety: Dedicated emergency stop buttons and safety guards at the handrail entry point to prevent fingers or clothing from being drawn in.
Product Comparison
| Characteristic | Shopping Mall Escalator | Metro/Subway Escalator |
| Aesthetics | High Priority (Glass, Lights, Clean Finishes) | Low Priority (Functionality, Durability) |
| Duty Cycle | Intermittent Peak, Energy Saving Important | Continuous Peak, Reliability is Primary Concern |
| Max Vertical Rise | Low to Moderate (Typically under 15 m) | High to Extreme (Often over 20 m) |
| Angle of Inclination | Often 35∘ for compact designs (if allowed) | Limited to 30∘ for safety on long/high-speed units |
| Cleaning | Focus on Step and Glass Cleanliness | Focus on Step and Internal Mechanism Debris Removal |
Installation Process
Standardized installation, efficient and worry-free
1. Site Inspection (1-3 days)
Professional engineers will visit your site to measure and assess the building structure and power supply conditions, and provide feasibility analysis and preliminary solutions.
2. Solution Design (3-5 days)
We offer customized design solutions based on client needs, including elevator specifications, interior design style, and installation location, and provide 3D renderings.
3. Shaft Preparation Guidance
Provide detailed shaft construction drawings and technical guidance to ensure that the civil engineering meets the installation requirements.
4. Equipment Installation (3-7 days)
A professional installation team will carry out on-site construction and modular assembly to minimize the impact on residential life.
5. Debugging and Testing (1-2 days)
Comprehensive system debugging and safety performance testing were conducted to ensure that all indicators met international standards.
6. Use Training + Delivery
Operation training, document handover, activation of remote monitoring service, and formal delivery for use.
Application Scenarios
Suitable for a variety of residential environments
Multi-Level Department Stores
Used to connect floors, often featuring two units side-by-side to ensure continuous bi-directional access for customers.
Modern Flagship Retail Locations
Integrated as a key architectural feature, moving customers between experiential zones and retail areas.
Factors To Consider When Choosing Elevator
Comprehensive assessment, wise choice
Technical Factors
- Acoustic Rating: Specifying a maximum allowable noise level (dBA) to prevent the sound of the motor or chain from carrying into retail units.
- Load-Bearing Capacity: Ensuring the escalator can safely accommodate the maximum predicted crowd density during major sale events or holidays.
- Structural Vibration Isolation: Installing vibration dampening pads under the truss to prevent the transfer of structural vibration into adjacent commercial tenancies.
Usage Factors
- Stroller/Cart Policy: Establishing clear policies and signage regarding the use of strollers or shopping carts on the escalator to reduce jamming and safety risks.
- Lighting Maintenance: Planning for the maintenance and replacement schedule of decorative LED lighting systems, which are key to the aesthetic appeal.
- Security Monitoring: Positioning CCTV cameras at the entrance and exit points to deter misuse (e.g., standing on the skirt, riding the handrail) and aid in incident response.
Frequently Asked Questions
Questions you may be interested in
Yes, emergency stop buttons are mandatory at the top and bottom landings for immediate manual shutdown in the event of an emergency.
The glass used is highly durable, laminated or tempered safety glass, designed to meet rigorous impact and shatter-resistance standards to ensure public safety.
A 35∘ angle is sometimes permitted for compact low-rise applications (under 6 m of vertical rise) to save floor space, but 30∘ is preferred for public comfort and safety.
About Company
Intelligent elevator systems are redefining the industry model.
Smart Customization
Tenau Elevator continues to create value that exceeds customer expectations, meeting higher customer needs through high-end customization services and realizing customized solutions such as self-configuration and personalized decoration.
Smart Manufacturing
Leveraging Industry 4.0 manufacturing systems, Tenau Elevator has implemented intelligent production and quality traceability systems to ensure product quality and controllable management.
Intelligent Interaction
Beyond just passenger space, the Tenau elevator will integrate more intelligent interactive experiences, making it fun, entertaining, and interactive.
Intelligent Services
By leveraging the internet and the Internet of Things to establish an intelligent service system, Tenau Elevator will provide customers with remote services anytime, anywhere to solve user problems.
Our Commitment
Tenau Elevator (China) Co., Ltd. is professional China Shopping Mall Escalator manufacturers and Shopping Mall Escalator company, dedicated to providing customized solutions for the market and our customers. While markets, applications, and customers vary, we share a unique philosophy that guides our clients to success. We will respond promptly and patiently to any customer questions or feedback; we will respond promptly to any customer inquiries with more professional and reasonable prices; for any new product requests, we will engage in professional communication with our clients, listen to their opinions, and provide useful suggestions for product development; and for any customer orders, we will complete them quickly and with high quality. We offer Shopping Mall Escalator for sale.
We are committed to solving every problem, no matter how mundane it may seem. We will always work with you. You will find that we speak your language and understand your technical issues. This is why we have been able to successfully cooperate with clients from nearly 60 countries for many years.
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