Tenau Elevator (China) Co., Ltd.

Frequently Asked Questions

  • 1.How long can I get the feedbacks after we sent the inquiry?

    We will reply you within 12 hours in working day.

  • 2.Are you a direct manufacturer or trading company?

    We have three own manufacturing factory, we also have our own international sales department. We produce and sell all by ourselves.

  • 3.What products can you offer?

    Our products cover three series and more than 10 kinds of products including passenger elevator, freight elevator, and escalator/moving walk.

  • 4.What applications do your products relate to?

    Our products cover a wide range of industries including Vertical Transportation, Public Transportation, remolding the old city and so on.

  • 5.Can you do customized products?

    Yes, we provide professional solutions and satisfied products according to the customers’demands.

  • 6.How about the capacity of your company?

    The annual production capacity of Elevator is 50000 sets, and the Traction Machine and the intelligent Control Cabinet are 15000 sets.

  • 7.How many employees of your comany?What about the technicists?

    We now have more than 1000 employees, including 150 engineers and 80 technicians.

  • 8.How to guarantee the quality of your goods?

    Firstly, we will do the inspection after every process. For the finished products, we will do 100% inspection according to the customer's requirements and the international standard. Secondly, we have our own testing lab, advanced and complete inspection equipment in the casting industry, including Reflectoscope, Magnetic Defect Detector, Accelerometer, Speed Governor Tachymeter, X-Plumb aligner, and so on. With these advanced facilities & instruments, we are able to supply better products to our customers and make products meeting their overall inspection requirements.

  • 9.What's the payment term?

    When we quote for you, we will confirm with you the way of transaction, FOB, CIF, CNF, etc. For mass production goods, you need to pay 30% deposit before producing and 70% balance against copy of documents. The most common way is by T/T. L/C is also acceptable.

  • 10.How to deliver the goods to us?

    Usually we will ship the goods to you by sea because we are close to Shanghai City and Ningbo City, it is very convenient and efficient to ship goods to any other countries. Of course, if your goods are very urgent, the Shanghai Airport and Hangzhou Xiaoshan Airport are also very nearby.

  • 11.Where are your products mainly exported to?

    Our products are mainly exported to over 50 countries such as Russia, Iran, Columbia, Spain, Vietnam, Laos, Saudi Arabia, Australia, UNITED ARAB EMIRATES and etc.

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